Welcome to the official website of Care Support 247. By accessing this website or using our services, you agree to be legally bound by the terms and conditions set forth below. These terms govern your use of our website, your interaction with our care services, and any contractual relationship that arises as a result of contacting or engaging with us. Please review these terms carefully, as they form a legal agreement between you and Care Support 247 in accordance with UK laws and regulations applicable to the provision of health and care services.

Use of Our Website and Services
Care Support 247 provides a wide range of professional care services in the United Kingdom, including hourly home care, live-in care, complex medical support, palliative care, and support for elderly and vulnerable individuals. By using our website, you acknowledge that the content published is for general informational purposes only and should not be interpreted as professional advice without consulting with our team directly. Any information, imagery, or service descriptions are subject to updates and may change without prior notice to improve accuracy and user experience.

You must not misuse this website in any way, including the transmission of viruses, unauthorised data extraction, hacking attempts, or content modification. Any such activity will be regarded as a criminal offence and may result in prosecution under applicable laws. This website is operated by Care Support 247 for UK residents, and access from outside the UK may be restricted based on service availability and regional limitations.

Our Care Services and Agreements
The care services we offer are fully tailored to the unique needs of each client. They may include but are not limited to hourly home care, specialised advanced care, dementia support, personal care, live-in support, night-time assistance, and recovery-based post-hospital care. Every care plan is subject to a formal service agreement that outlines the scope of work, fees, responsibilities, and applicable terms between the client and Care Support 247.

Service availability may vary based on location and carer capacity. We aim to match you with qualified care professionals as promptly as possible, however, some cases may involve a short waiting period due to complexity or resource allocation. Our commitment remains to deliver the highest quality care, supported by robust care assessments, trained personnel, and ongoing communication.

All service agreements must be signed and acknowledged before care commences. These agreements also cover expectations around client confidentiality, scheduling, fee structures, and cancellation policies.

Payment, Pricing, and Cancellations
Our pricing is designed to be transparent and competitive within the UK home care market. Details of fees, payment schedules, and any one-off charges will be clearly explained in your individual agreement. Payment terms vary by service type and may include weekly, bi-weekly, or monthly billing. Any changes to payment policies or rates will be provided to you in writing, with adequate notice to ensure transparency.

Should you wish to cancel any scheduled services, you must do so in accordance with the terms of your individual care agreement. Short-notice cancellations may incur a cancellation fee depending on the care type, timing, and allocated resources. Refunds, where applicable, will be processed as outlined in the service contract, and always in accordance with UK consumer protection laws.

Liability and Disclaimer
While Care Support 247 strives to offer the highest levels of professional care, we do not guarantee that all services will be free from delays, errors, or interruptions caused by third-party factors, including medical supply chains, traffic incidents, or health emergencies. Care Support 247 cannot be held liable for indirect, incidental, or consequential loss resulting from the use or failure of our services.

However, we remain fully accountable under UK law for any personal injury, loss of life, or direct damage caused by proven negligence on the part of our staff or operations. We maintain comprehensive insurance coverage to protect our clients and carers at all times. We encourage open communication and will investigate any concerns raised by clients or families with the utmost priority.

Privacy and Data Protection
By accessing and using our website or services, you agree to the terms outlined in our Privacy Policy. This includes how we collect, store, and use personal data, including medical information, client preferences, and communication records. We fully comply with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. Any personal information you provide to us is handled with strict confidentiality and used only for legitimate care-related purposes.

Intellectual Property Rights
All content published on this website — including text, logos, photographs, service descriptions, design layouts, and downloadable materials — is the intellectual property of Care Support 247 unless otherwise stated. You may not copy, reuse, or distribute this content for commercial or personal gain without prior written permission. We take copyright infringement seriously and reserve the right to pursue legal action where necessary.

Third-Party Websites and External Links
Our website may occasionally link to third-party resources or websites for added information, including government bodies, NHS services, or care industry partners. These links are provided for your convenience and do not imply endorsement or responsibility. We do not monitor or control the content of third-party websites and cannot be held liable for any inaccuracies, outdated information, or security risks found on external platforms.

Amendments to Terms
Care Support 247 reserves the right to amend these Terms and Conditions at any time, without prior notice. Updates will be published directly on this page and will become effective immediately upon posting. It is your responsibility to review this section regularly to stay informed of any changes. Continued use of our website or services following updates implies agreement with the revised terms.

Contact Us
If you have questions, concerns, or require clarification regarding our Terms and Conditions, you are welcome to contact us directly. Our customer support team is available 24/7, and we’re always ready to help.

Get in touch with Care Support 247 today and take the first step towards personalised, compassionate, and professional care. Whether you're looking for daily support or advanced medical care at home, our team is here to listen and respond with a service you can rely on.

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